Privacy Policy
Last updated: May 2026
The short version
• Your data is yours. Full stop.
• We store it in Sydney, encrypted.
• We never sell your data or your customers' data.
• You can delete your account and everything goes with it.
• Questions? Email support@smokohq.app.
Who we are
SmokoHQ is an Australian software product that helps tradies write professional quotes using AI. This privacy policy explains how we handle your information when you use smokohq.app.
What we collect
Account info: Your email address and a hashed password when you sign up.
Business info: Your business name, trade type, ABN (optional), phone, address — all the stuff you fill in during onboarding so we can put it on your quotes.
Customer info you add: Names, emails, phone numbers and addresses of customers you create quotes for. This is your customer data — we're just storing it for you.
Quote content: The job descriptions you write and the AI-generated quotes that come out of them.
Usage data: Basic analytics (pages visited, features used) to help us improve the product. Anonymous where possible.
What we do with it
We use your data to:
- Run the actual product (generate quotes, send emails, manage your account)
- Send service emails (welcome, quote notifications, follow-up reminders)
- Process payments through Stripe (we never see or store your card details)
- Improve SmokoHQ based on aggregate usage patterns
- Respond to your support requests
We never sell your data, share it with advertisers, or train AI models on your customer data.
Where it lives
Your data is stored with Supabase (in Sydney, Australia) and encrypted in transit and at rest. Emails are sent via Resend. Payments are handled by Stripe. Each of these companies has their own strong privacy and security standards.
Your rights
You can at any time:
- See all the data we hold on you (it's mostly visible inside your dashboard)
- Update or correct your details
- Delete your account, which removes your data within 30 days
- Ask us a question or raise a concern
Just email support@smokohq.app and we'll sort it out.
Cookies
We use essential cookies to keep you logged in and remember your settings, plus PostHog analytics cookies to understand how people use SmokoHQ. No tracking cookies for advertising. No third-party ads on SmokoHQ ever.
Children
SmokoHQ is for tradies and small business owners. We don't knowingly collect data from anyone under 16.
Changes
If we update this policy, we'll change the "Last updated" date at the top. For major changes, we'll send you an email.
Contact
Questions, complaints, requests, or just a chat about privacy: support@smokohq.app